The website is owned and operated by Alustre P/S, Danish business registration number 42801763, Bredgade 35C, 1260 Copenhagen C., Denmark.

All names, brands, trademarks and logos on the website are the property of Alûstre in Denmark or its associated companies and partners.

All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Alûstre or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Alûstre or their associated companies and partners.

Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Alûstre or their associated companies and partners, as the case may be.

Alûstre P/S makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website.

Alûstre is entitled to change the content of the website at any time without preceding notice. Note that we sometimes link to the website www.alustre.com. This page is owned by Alûstre in Denmark, and not by Online Shop Alûstre P/S, Danish business registration number 42801763, Bredgade 35C, 1260 Copenhagen C., Denmark. If the website links to a third-party website, Alûstre P/S makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Read how we process personal data in our PRIVACY & COOKIE POLICY.

Please read about our cookies policy, which you can find in our cookie pop-up box.

GENERAL INFORMATION

Alûstre P/S (”Alûstre”)

Established 2021

Danish business registration number: 42801763

Bredgade 35C

1260 Copenhagen C

Denmark

Phone: +45 53 89 51 80

Write to Customer Care at customercare@alustre.com
Alûstre, Bredgade 35C, 1260 Copenhagen, Denmark

A final and binding contract has been concluded between you and Alûstre when your order has been confirmed by Alûstre.

Alûstre will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

The agreement is only binding when you have received an e-mail from Alûstre informing you that we have shipped the item. Your payment instrument will not be charged until you have received a confirmation and the item has been shipped.

Alûstre keeps a copy of the agreement, which will be sent on request.

You are only allowed to purchase products in the Alûstre online shop if you are a private consumer, i.e., not a business customer.

Fair use

Alûstre reserves the right to prevent persons from shopping via the Alûstre online shop in case of a high number of returns. Moreover, deactivation of customer accounts can also be triggered by suspected fraud.

Alûstre has a quantity limit per order on selected items to prevent purchases via www.alustre.com from being made with planned resale in mind. For those items that are subject to quantity limitation, it will not be possible to order more than the maximum quantity shown on the screen when the order is placed.

If Alûstre assesses that a customer has tried to circumvent Alûstre’s rules regarding quantity limitation or generally buys with a view to planned resale, Alûstre reserves the right to cancel one or more of these orders without the customer being able to make any claim against Alûstre in this connection.

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the Alûstre online shop in respect of the relevant product on the date of placing of the order.

Alûstre reserves the right to amend any prices incorrectly stated in the Alûstre online shop. Furthermore, Alûstre reserves the right to amend any prices, taxes and/or other costs stated in the Alûstre online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge a transaction fee for international transactions in our online shop. This fee is charged by the bank and will not be reimbursed by Alûstre. For more information, please contact your bank.

When ordering goods at the Alûstre online shop an amount will be added in payment of shipping costs amounting to EUR 5.00 – 25.00 depending on shipping method and country.

Home delivery: free delivery on orders above EUR 50.00.

Express shipping: Express shipping is available for orders that do not contain nail polish or perfumes. Express shipping is always delivered as a home delivery and cost EUR 10 on top of regular freight.

Alûstre does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals. This also concerns products, which are purchased with Click & Collect.

Therefore, Alûstre retail shops offering the Click & Collect service are not obliged to assist in the refund of VAT on products purchased from Alûstre.

When ordering goods in the Alûstre online shop it is possible to use the following payment options:

· Credit and debit card (VISA, Mastercard, AMEX, Maestro, Apple pay).
This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods.

· Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice. Please note that Klarna is available only for countries with EUR currency.

· Paypal
This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.

· MobilePay
This payment method requires a MobilePay account, which you will need to log into in the payment process. If you do not have a MobilePay account, you can easily set one up for free on their website.

All payments are subject to validation and authorization by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

In connection with the payment transaction being completed, your payment information will be stored until the individual payment transactions have gone through. Your payment and card information is stored with Alûstre’ selected PCI DSS (Payment Card Industry, Data Security Standard) certified partner. The information is therefore stored in a secure PCI-certified environment that meets international security standards until the payment transactions are completed. When you use payment cards on www.Alustre.com, only Alûstre' PCI DSS certified partner, and not Alûstre, gets access to your card information. The processing of your card information is therefore only a matter between you and Alûstre' PCI DSS certified partner, even if it happens while you are using www.Alustre.com.

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:

Home delivery: 2-5 working days.

We offer the following types of delivery:

· Delivery to Alûstre physical shop

· GLS – Delivery to ”parcel shop”, private addresses or company address

· PostNord - Delivery to ”parcel shop”, private addresses, post office or parcel box

· UPS – Delivery to ”parcel shop”, private addresses or company address

· DHL – Delivery to ”parcel shop”, private addresses or company address

If ordered goods are out of stock, your order shall not lead to a binding agreement and Alûstre shall not be obliged to deliver such goods. Backorders will be automatically canceled.

Please note that some delivery methods may be limited to certain zip codes, as well as certain time intervals. Only the valid delivery methods will be visible upon completion of the purchase and choice of delivery. Expected delivery time is 2-4 business days, however, orders containing order items will generally have a longer delivery time. The delivery time is stated in the individual item. All products on an order are generally shipped together, and there is generally no split-delivery. Therefore, the latest delivery time of a product will determine the total delivery time of an order. The expected delivery time may vary during peak periods such as after Black Friday. Alûstre is responsible for the goods until you have received them.

Upon receipt of your order, we will pack it as soon as possible and ship with one of our partners. We use various delivery companies, including (cf. above). The price for delivery is clearly stated before payment. To obtain free delivery on selected delivery methods (in addition to personal pick-up), the order size must be more than EUR 50.00 unless otherwise stated.

Packages that are not picked up within 7 days in the customer's desired parcel shop are automatically returned to Alûstre. We reserve the right to charge a handling fee of EUR 50.00 for uncollected packages to cover handling, administration costs and packaging.

Alûstre sells products to private people who are of age (later referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers.

Ordering via any credit purchase method by a person under the age of 18 is strictly prohibited.

By ordering from Alûstre the customer creates a user account to the Online Shop. The customer is responsible for providing Alûstre with most up to date and accurate information, as well as responsible for any mistakes in the information. Information about how the information will be handled and protected by Alûstre can be found in the Privacy Policy https://main--alustre.netlify.app/en/privacy-and-cookies/

The customer can access their account at any time to view their current order status. The customer is liable for keeping his login information confidential and not to give the information to anyone else. Any information regarding the login information must be protected by the customer, and any documents containing this information must be kept so that outside parties have no access to them. Inability to comply with this, will lead to liability to pay for any purchases made by another person with the account holder's information.

The customer might be sent requests to review any ordered items or be sent other questionnaires. The customer is not required to answer or to react to these inquiries. Any damage to goods that is noticed upon receiving the item must be informed to Alûstre, without unnecessary delay.

Damages reported after 14 days of receiving the products will be considered not being due to any mishandling by Alûstre or the courier. Any exceptions will be made on a case-by-case basis between a customer supporter and the customer.

Any customer account that has been used in violation to these terms can be closed without any warning.

You have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you have:

received your order(s) / item(s)

get the last item in physical possession when it comes to an agreement on several different items ordered in one order and delivered individually (split-delivery).

gets the last lot, or the last part, in physical possession in the case of an agreement for the delivery of a product consisting of several lots or parts.

Please note that the good(s) must be in their original packaging if you wish to return the goods. If a possible seal is broken to inspect the good(s), you may not be able to exercise your full right of withdrawal and get a full refund.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by contacting our Customer Care: customercare@alustre.com

Remember to state your order number.

In your message, you must make it clear to us that you wish to exercise your right of withdrawal.

You cannot cancel by simply refusing to receive the item without giving us clear notice of this.

If you want to withdraw from the contract, please send an unambiguous statement to Alûstre Bredgade 35C, 1260 Copenhagen, Denmark att.: E-commerce Customer Care, email: customercare@alustre.com that you want to withdraw from this contract.

In your statement, please indicate your name, physical address, phone number, email address, order number and which products you wish to return.

This statement can easily be sent to Customer Care via customercare@alustre.com

Please be advised, that the address to which the unambiguous statement to withdraw from the contract must be sent, differs from the address for return of the products.

The address for returning the products is listed below under the heading ”7.3 Return of goods”.

In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

In case you have chosen the delivery method Click & Collect (collection of parcel in one of our shops) and you do not pick up your parcel within 14 calendar days from the date of delivery of the parcel to the shop, the parcel will be returned to the Alûstre online shop.

We will regard this return as a withdrawal from the contract.

If you exercise your right to withdraw from the contract, we will refund all payments received from you, including delivery costs (excluding additional costs, if you have chosen a different means of delivery than the less expensive type of standard delivery offered by us), without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract.

Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

In case of partial return, you will not receive a refund of the delivery costs.

You must return the goods to Alûstre without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract.

Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Alûstre.

To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.

In case of return you shall bear the direct cost of returning the goods (postage/freight). If you return the goods using our return label, you will be charged an amount of EUR 5.00 – 25.00, which will be deducted from your refund.

Alûstre's name and address where to the goods must be returned: Alûstre P/S, Danish business registration number 42801763, Bredgade 35C, 1260 Copenhagen C., Denmark. Marked: RETURNS.

Please note that the goods must be in their original packaging if you wish to return them. If the seal has been broken for inspection, or if the product is broken or used, you may not be entitled to a full refund or an exchange.

You are liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, properties, and the way it works. In other words – you can try the item in the same way as if you tried it in a physical store. Please note, sealed and customs good(s) are subject to other requirements, and it is not necessarily possible to try these and retain the full right of withdrawal.

Goods without a seal that have been tried in addition to what is described above are considered used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.

You must enclose a copy of the order confirmation. Please note that we do not accept packages sent cash on delivery.

You can find more information on how to return goods here.

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

The following product types are exempt from the right of withdrawal:

· Delivery of goods that are likely to deteriorate or become obsolete quickly

· Buying of a Booking and Events.

You lose your right of withdrawal if you break the seal on goods that for health protection or hygiene reasons are not suitable for return. For example, cosmetics, etc.

The term "seal" also includes special packaging which protects the goods and serves as a guarantee that the goods have not been opened.

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch, e.g., engraved goods etc.

The rules on defects in the Sale of Goods Act apply to purchases of goods, and the Consumer Protection Act applies if you are a consumer. You are entitled to have the goods comply with the contract. You have several rights under these laws if the goods are defective or the delivery is delayed.

When you shop at Alustre.com, you have a 24-month warranty if there are defects in your product. This means that in principle, depending on the specific situation, you can have the product repaired, exchanged, refunded, or receive a price reduction.

Of course, it is a requirement that the complaint is justified, and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

If you wish to complain about a product, please contact Customer Care at customercare@alustre.com. Please send us a picture of the product along with the description of the defect. If your complaint is approved, we will send you a return label so you can return the product at no cost to you.

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

When returning the item, please state what the problem is in as much detail as possible. Remember that the item must always be sent back in proper packaging.

You can file a complaint by sending the return note (including the return code) and the defect product to the following address: Alûstre P/S, Danish business registration number 42801763, Bredgade 35C, 1260 Copenhagen C., Denmark. Marked: WARRANTY.

Please note that we do not accept packages sent cash on delivery or the like.

On the basis of applicable law you are obliged to notify a defect in conformity to the supplied products in a timely manner, whereby a notification within two months after discovery of the defect will always qualify as a notice that is sent on time. The right to notify a non-conformity means that you may complain about faults or defects in the products, that have come to surface after delivery.

If your complaint is justified, we will also reimburse your shipping costs, based on the cheapest method of shipment.

How do I file a complaint? If you wish to file a complaint regarding a product, please send an email to customercare@alustre.com. Feel free to send us a picture of the product along with a description of the defect. Please state the problem in as much detail as possible. If your complaint is approved, we will send you a return label so that you can return the product at no cost to you.

You must file a complaint within a "reasonable time" after you have discovered the defect in the product. If you file a complaint within two months of discovering the defect, your complaint will always be timely.

The product should be returned to:

Alûstre P/S

Bredgade 35C

1260 København K

Please note that we do not accept packages sent by cash on delivery or similar methods.

Alûstre is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Alûstre is relieved from performance of its obligations.

Alûstre assumes product liability vis-a-vis you under applicable law.

Alûstre reserves the right to any tax changes, price and proofreading errors, technical errors, sold out goods and force majeure, including labor disputes and defects in or delay of deliveries from subcontractors.

If you have any complaints about your purchase, please contact our Customer Care on +45 53 89 51 80 or customercare@alustre.com.

If we do not manage to find a solution together, you can file a complaint with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, e-mail: nh@naevneneshus.dk.

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards here.

The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaint is filed here. When filing a complaint, you must provide our email address customercare@alustre.com.

The purchase of goods on www.alustre.com is subject to Danish law. Any dispute is settled by the ordinary Danish courts.